Privacy policy

Information I may collect

Depending on how you interact with Maddy Smith Mentoring, I may collect information such as:

• Your name
• Email address and phone number
• Information you provide through an enquiry or contact form
• Information you provide when arranging or participating in mentoring sessions
• Relevant information you voluntarily share about your circumstances, goals, wellbeing or support needs
• Payment and transaction information
• Basic website usage or analytics information

Because mentoring conversations can involve personal topics, you may choose to share information about your health, disability, mental health, relationships, personal circumstances or other sensitive matters.

I will only collect information that is reasonably necessary for providing my services or operating my business and that you choose to provide.

How your information is used

Your information may be used to:

• Respond to enquiries
• Arrange and manage mentoring sessions
• Provide mentoring and support services
• Communicate with you about appointments or services
• Process payments and maintain appropriate business records
• Improve my services and website
• Meet legal, accounting or regulatory obligations

I will not sell or rent your personal information to third parties.

Confidentiality

I understand that people may share personal and sensitive information during mentoring sessions.

I treat information shared with me respectfully and confidentially.

However, confidentiality may have limits where disclosure is required or authorised by law, or where there are serious concerns about someone’s immediate safety.

Third party services

Maddy Smith Mentoring may use trusted third party services to help operate the business. These may include services used for website hosting, email, appointment scheduling, payment processing, accounting and other business administration.

These providers may process personal information where necessary to provide their services and may have their own privacy policies and data handling practices.

Storage and security

Reasonable steps are taken to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

Personal information may be stored electronically using secure business systems and service providers.

However, no method of electronic transmission or storage is completely secure and absolute security cannot be guaranteed.

How long information is kept

Personal information is kept only for as long as reasonably necessary for the purpose for which it was collected or as required by applicable legal, tax or record keeping obligations.

When information is no longer required, reasonable steps will be taken to securely delete it, or to remove the details that identify you, where appropriate.

Accessing or correcting your information

You may contact Maddy Smith Mentoring if you would like to request access to personal information held about you or ask for information to be corrected.

You can also contact me if you have a concern about how your personal information has been handled.

Cookies and website analytics

This website may use cookies or analytics tools to understand how visitors use the website and to help improve its functionality and performance.

Some third party services used by this website may also use cookies or similar technologies in accordance with their own privacy policies.

Changes to this Privacy Policy

This Privacy Policy may be updated from time to time as the business, website, services or legal requirements change.

The most current version will be available on this website.

Contact

If you have any questions about this Privacy Policy, would like to access or correct your personal information, or have concerns about how your information has been handled, please contact:

Maddy Smith Mentoring
Email: hello@maddysmith.com.au
Website: maddysmith.com.au